Contact Us

Contact Us.

If you have any enquiries, feedback, cooking tips or recipes you would like to share, feel free to contact us.

Get in touch.

Mash Direct Ltd.
81 Ballyrainey Road, Comber,
Co. Down, BT23 5JU

Tel: +44 (0) 28 9187 8316
Fax: +44 (0) 28 9187 0628

Where are we?

FAQs

If you have any enquiries, feedback, cooking tips or recipes you would like to share, feel free to contact us.
  • Q. Where can I find Mash Direct products in my area?
  • Q. Are any of your products vegetarian?
  • Q. Can this product be frozen?
  • Q. Are any of your products dairy free?
  • Q. Are any of your products gluten free?
  • Q. Do any of your products contain nuts?
  • Q. Are any of your products suitable for a paleo diet?
  • Q. I would like to work for Mash Direct. How can I apply?
  • Q. When will my order arrive?
  • Q. What are the delivery charges?
  • Q. How will my Mash Direct products arrive?
  • Q. There are some items missing from my order, what should I do?
  • Q. Who delivers the parcels?
  • Q. Why don’t you deliver to my postcode?
We are happy to say that our range is available across the UK and Ireland as well as further afield in export markets.   To find your local stockist visit the Where To Buy section of our website.
If your local store does not stock the Mash Direct range or there is a product that you would like to see on your shelves, please place a request with the store manager and let us know by sending us an email at enquiries@mashdirect.com

All our products are vegetarian with the exception of our:   Potato Rosti Potato Cakes Brussels Sprouts with Bacon Mash Pots – Bangers and Mash Mash Pots – Potato, Carrot, Parsnip and Bacon Burns Bites Ham & Cheese Bites Stuffing Bites Shredded Duck Bites   On all our vegetarian products you will find the Vegetarian Society Approved stamp.

Most of our products can be frozen but we believe that our vegetables are always better fresh. Freezing our products can affect the quality in a negative way, causing slight separation of sauces and textural deterioration.   However, if you do choose to freeze one of our products we would recommend the following:   1. Always freeze the product before the use-by date has expired.   2. Defrost the product thoroughly in a refrigerator prior to cooking.  To cook, use the standard from chilled guidelines on the pack sleeve.   3. Never refreeze a defrosted product.
Most of our range is not dairy free, as we use butter and milk to make some of our products.

However, we have launched a new Vegan Range which is dairy free. You can find these products on our Range Page.

We are very happy to say that 100% of our products are gluten free.

We are happy to say that none of our products contain nuts and our factory is nut free.

Most of our range contains either potatoes or dairy making them unsuitable for a paleo diet.

For all upcoming job opportunities please keep a close eye on our Careers Page.

NEW DELIVERY DAYS

Orders placed Thursday – Saturday will be delivered on Tuesday.
Orders placed Sunday – Monday will be delivered on Wednesday.
Orders placed on a Tuesday will be delivered on Thursday.
Orders placed on a Wednesday will be delivered on Friday.

Orders for Greater Belfast ONLY placed on Thursday will be delivered on Saturday (BT1 – BT15 & Newtownabbey BT36/37)

Please see our Online Shop Terms & Conditions for more information.

We offer free delivery to Northern Ireland.

 

Delivery to the Republic of Ireland is £5.59 (Free on orders over €75).

 

Delivery only available to Northern Ireland and Ireland.

 

Mash Direct is also widely available in a range of supermarkets, check out our Where to Buy to find a local store.

Please see our Online Shop Terms & Conditions for more information.

We send out our Mash Boxes in cardboard boxes, with ice packs and wool liners to keep the packs cool and insulated. Your order will be packed with ice packs to keep the products cool. Please put them straight into the fridge when they arrive.

The Wool Liners are supplied by Wool Cool and the wool is totally compostable and biodegradable, and the plastic is easily recycled. Our cardboard box is recyclable and our ice packs are reusable –  just pop them in the freezer to reuse when required.

Although very rare, occasionally we may have to substitute some products in an order if we have a particular product which is unavailable. We will always try to replace your item with a similar product, where possible.

 

If your order is missing a product, please contact us via our email address: shop@mashdirect.com.

Please send us your order number  to allow us to resolve this issue as quickly as possible.

Please see our Online Shop Terms & Conditions for more information.

We are using City Air Express to deliver our parcels within Northern Ireland. They aim to deliver your parcel between the hours of 8am – 7pm, however during busy periods we cannot guarantee delivery between these hours.

You can also add a delivery note to instruct the courier of your safe place to leave the parcel if you are out.

 

*During Covid-19 – Our couriers are currently experiencing high volumes of orders – and orders may be slightly delayed. If your order is delayed – please let us know by contacting shop@mashdirect.com 

Delivery is currently only available to Northern Ireland and Ireland. We are working to expand our delivery areas, and will update our website when new areas are available.

 

 

Where can I find Mash Direct products in my area?
We are happy to say that our range is available across the UK and Ireland as well as further afield in export markets.   To find your local stockist visit the Where To Buy section of our website.
If your local store does not stock the Mash Direct range or there is a product that you would like to see on your shelves, please place a request with the store manager and let us know by sending us an email at enquiries@mashdirect.com

Are any of your products vegetarian?

All our products are vegetarian with the exception of our:   Potato Rosti Potato Cakes Brussels Sprouts with Bacon Mash Pots – Bangers and Mash Mash Pots – Potato, Carrot, Parsnip and Bacon Burns Bites Ham & Cheese Bites Stuffing Bites Shredded Duck Bites   On all our vegetarian products you will find the Vegetarian Society Approved stamp.

Can this product be frozen?
Most of our products can be frozen but we believe that our vegetables are always better fresh. Freezing our products can affect the quality in a negative way, causing slight separation of sauces and textural deterioration.   However, if you do choose to freeze one of our products we would recommend the following:   1. Always freeze the product before the use-by date has expired.   2. Defrost the product thoroughly in a refrigerator prior to cooking.  To cook, use the standard from chilled guidelines on the pack sleeve.   3. Never refreeze a defrosted product.
Are any of your products dairy free?
Most of our range is not dairy free, as we use butter and milk to make some of our products.

However, we have launched a new Vegan Range which is dairy free. You can find these products on our Range Page.

Are any of your products gluten free?

We are very happy to say that 100% of our products are gluten free.

Do any of your products contain nuts?
We are happy to say that none of our products contain nuts and our factory is nut free.

Are any of your products suitable for a paleo diet?
Most of our range contains either potatoes or dairy making them unsuitable for a paleo diet.
I would like to work for Mash Direct. How can I apply?

For all upcoming job opportunities please keep a close eye on our Careers Page.

When will my order arrive?

NEW DELIVERY DAYS

Orders placed Thursday – Saturday will be delivered on Tuesday.
Orders placed Sunday – Monday will be delivered on Wednesday.
Orders placed on a Tuesday will be delivered on Thursday.
Orders placed on a Wednesday will be delivered on Friday.

Orders for Greater Belfast ONLY placed on Thursday will be delivered on Saturday (BT1 – BT15 & Newtownabbey BT36/37)

Please see our Online Shop Terms & Conditions for more information.

What are the delivery charges?

We offer free delivery to Northern Ireland.

 

Delivery to the Republic of Ireland is £5.59 (Free on orders over €75).

 

Delivery only available to Northern Ireland and Ireland.

 

Mash Direct is also widely available in a range of supermarkets, check out our Where to Buy to find a local store.

Please see our Online Shop Terms & Conditions for more information.

How will my Mash Direct products arrive?

We send out our Mash Boxes in cardboard boxes, with ice packs and wool liners to keep the packs cool and insulated. Your order will be packed with ice packs to keep the products cool. Please put them straight into the fridge when they arrive.

The Wool Liners are supplied by Wool Cool and the wool is totally compostable and biodegradable, and the plastic is easily recycled. Our cardboard box is recyclable and our ice packs are reusable –  just pop them in the freezer to reuse when required.

There are some items missing from my order, what should I do?

Although very rare, occasionally we may have to substitute some products in an order if we have a particular product which is unavailable. We will always try to replace your item with a similar product, where possible.

 

If your order is missing a product, please contact us via our email address: shop@mashdirect.com.

Please send us your order number  to allow us to resolve this issue as quickly as possible.

Please see our Online Shop Terms & Conditions for more information.

Who delivers the parcels?

We are using City Air Express to deliver our parcels within Northern Ireland. They aim to deliver your parcel between the hours of 8am – 7pm, however during busy periods we cannot guarantee delivery between these hours.

You can also add a delivery note to instruct the courier of your safe place to leave the parcel if you are out.

 

*During Covid-19 – Our couriers are currently experiencing high volumes of orders – and orders may be slightly delayed. If your order is delayed – please let us know by contacting shop@mashdirect.com 

Why don’t you deliver to my postcode?

Delivery is currently only available to Northern Ireland and Ireland. We are working to expand our delivery areas, and will update our website when new areas are available.

 

 

Dear Mash Direct,

Mad about mash.

Join our Mash Mail Newsletter for the latest news on Competitions, Products and Much More!