It Support Engineer

IT Support Engineer

What the job is all about:


Contributing to the provision of a broad range of technical support services within the organisation


Who you are: 

You will ideally have some previous experience of doing this job, be a good communicator, with good time management skills, a can-do attitude and exceptional attention to detail.

Ideally you will also have:

  • HND or higher in an IT related subject
  • 1+ year IT Support experience
  • Strong knowledge of Windows Servers
  • PC / Laptop hardware configuration and troubleshooting
  • Experience in the use of a range of technologies including Microsoft 365
  • Experience with asset/stock control

What you will be doing:


  • Providing 1st and 2nd Line Support both onsite / remotely
  • Managing 3rd party providers
  • Helpdesk Management
  • Installation, Configuration and Support of PCs, running Windows 7/10
  • Troubleshooting both hardware /software/ network connectivity issues on PCs/Printers/Cameras
  • Determining proper escalation path for non-resolved issues.
  • Setting up and implementing Microsoft 365 functionality across the business

Additional Info:

– Culturally diverse workforce

– Innovation & Problem-Solving Prizes

– Staff activities, groups and events

– Parking available on site

ROP: £9.04 per hour





IT Support, Microsoft 365, Windows Servers


To apply:


We look forward to hearing from you!

We will then be back in touch to confirm next steps.


Mash Direct is an equal opportunities employer. 

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